Hyster enjoys a different relationship with our customers. We try to produce total customer satisfaction created through world class manufacturing. Our goal is to anticipate the requirements of each and every client as well as deal with them with lift trucks that deliver the value, the performance and the dependability which they truly demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both on line as well as in the field. We have more than 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make certain that the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality Each Time
To initiate excellence from the beginning, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold every employee accountable for constant quality, along with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster offers a huge array of features. The company has remained fully committed to its key focus on quality and safety, on being innovative each and every time, and by offering some of the best material handling machinery on the market. These are just a few of the reasons Hyster has become a leader within the business.